Privacy Policy

1. Introduction

Welcome to Mission Watch & Jewelry Repair ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing our website or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Schedule an appointment or request a service
• Contact us through our website, phone, or email
• Complete a contact form or estimate request
• Subscribe to our newsletter or marketing communications
• Participate in surveys or feedback programs

The personal information we collect may include your name, email address, phone number, mailing address, and payment information. We also collect information about your watches and jewelry when you bring them in for repair or evaluation.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our watch and jewelry repair services
• To communicate with you about appointments, estimates, and service updates
• To process payments and maintain financial records
• To send you marketing communications (with your consent)
• To respond to your inquiries and provide customer support
• To comply with legal obligations and protect our rights

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• With service providers who assist in our operations (e.g., payment processors)
• When required by law, subpoena, or other legal process
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of business assets

All third parties with whom we share your information are required to protect your personal data and use it only for the purposes we specify.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure storage of physical records, encryption of electronic data, and restricted access to personal information among our employees.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but work continuously to maintain the highest standards of data protection.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our website and improve its functionality.

You can choose to disable cookies through your browser settings, but some features of our website may not function properly without them. For more information about our cookie practices, please see our Cookie Policy.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Rectify inaccurate or incomplete personal information
• Request deletion of your personal information
• Object to or restrict the processing of your personal information
• Withdraw your consent at any time (where processing is based on consent)
• Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: